As an insurance broker, Insurance Solutions Tasmania’s relationships are a key part of our business and directly impact on the service that we provide our clients. We are members of Steadfast and the National Insurance Brokers’ Association of Australia (NIBA). We take our role in the industry seriously and adhere to the NIBA Insurance Brokers’ Code of Practice.
Insurance Solutions Tasmania is a member of the Insurance Brokers Code of Practice. If you are not satisfied with the service we have provided please contact our complaints officer as follows:
Mr Rodney Chivers
Unit 5/5 Fitzroy Street, Sorell TAS 7172
Phone: 03 6265 2999
If your complaint cannot be resolved to your satisfaction within 20 business days, you have the right to refer the complaint further. Insurance Solutions Tasmania is a member of the free consumer service Australian Financial Complaints Authority (AFCA)
For further information please visit www.afca.org.au or call 1800 931 678..
At Insurance Solutions Tasmania we aim for industry best practice in every aspect of how we do business.
As part of this commitment, there are some important documents which explain some of the key rights and responsibilities you may need to be aware of.
We take the time to understand your business risks so that you can focus on understanding your customers.Rodney Chivers
A partner you can trust
Insurance Solutions Tasmania is a member of Steadfast and we have exclusive access to enhanced policies.