about

compliance

As an insurance broker, Insurance Solutions Tasmania’s relationships are a key part of our business and directly impact on the service that we provide our clients. We are members of the Insurance Brokers Network of Australia (IBNA) and the National Insurance Brokers’ Association of Australia (NIBA). We take our role in the industry seriously and adhere to the NIBA Insurance Brokers’ Code of Practice.

dispute resolution

Insurance Solutions Tasmania is a member of the Insurance Brokers Code of Practice. If you are not satisfied with the service we have provided please contact our complaints officer as follows:

Mr Rodney Chivers

Managing Director

Unit 5/5 Fitzroy Street, Sorell TAS 7172

Email: rchivers@inssoltas.com.au

Phone: 03 6265 2999

If your complaint cannot be resolved to your satisfaction within 20 business days, you have the right to refer the complaint further. Insurance Solutions Tasmania is a member of the free consumer service Australian Financial Complaints Authority (AFCA)

For further information please visit www.afca.org.au or call 1800 931 678..

compliance documentation

At Insurance Solutions Tasmania we aim for industry best practice in every aspect of how we do business.

As part of this commitment, there are some important documents which explain some of the key rights and responsibilities you may need to be aware of.

Financial Services Guide (FSG)

Privacy Policy

Changes to Workers Rehabilitation and Compensation Act (1st July 2010)

Workers Rehabilitation and Compensation Act 1988

A partner you can trust

Insurance Solutions Tasmania is a member of the Insurance Brokers Network of Australia (IBNA) and we have exclusive access to enhanced policies.